Customer Care Portal
Our Customer Care Portal strategically aligns people, processes, and technoloty to offer your business a competitive edge in a customer-centric industry.
Real-Time Order Tracking
- In-process visibility to open order status
- In-production
- Loaded or planned for shipment
- Single-click replenishment orders
Real-Time Order Management
- Manage ‘Make & Ship’ and stocked orders
- Identify ‘Quick Ship’ items for fast delivery
- Identify ‘My Items’ to speed up entry
- Integrated with quotes and price list
Account Status
- Online AR aging
- View open invoices
- Archive copies of signed delivery receipts and invoices
Logistics Tracking
- View all recent and planned shipments
- Customizable \time filtering including: This Month, Last Week, This Week, Today, etc.
- Integrated GPS truck tracking with Google Maps
Inventory Management
- Item details with dreaings and print cards
- Warehouse quantities on-hand
- Item usage over time
- Aged inventory
- Visibility to ‘Quick Ship’ items
- Quality and RGAs
Integrated Reporting
- Order and inventory=based reports
- Integrated with SSRS to allow for custom reporting
- All screens download to Excel and PDF
- Allows for secure document up- and down load